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Add7 FAQ (FAQ)

Every question you have about add7 — registration, login, deposits, withdrawals, bonuses, gaming rules — all answered in one place. Quick solutions, simple language.

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Registration & Account

Answers to all questions about opening a new account on add7, updating information, KYC verification, and account management.

Login & Security

All questions regarding login issues, password recovery, two-factor authentication, and account security.

Deposits & Payments

Information on deposits via mobile banking and e-wallets, payment methods, and transaction limits.

Withdrawals & Payouts

Learn all about withdrawing your winnings, including timelines, minimum amounts, and the withdrawal process.

Bonuses & Promotions

Learn about the Welcome Bonus, free spins, cashback offers, and the benefits and terms of the VIP program.

Gaming & Platform

Rules and technical support for Slots, Live Casino, Sports Betting, and the game lobby.

All Questions Account Payment Bonuses Gaming
Registration & Account

To register on add7, you need: an active phone number, a valid email address, your full name, and a strong password. You must be over 18 years old. Registration is completely free and takes only 3-5 minutes.

No. Each person can only have one account. Attempting to open multiple accounts may result in all accounts being suspended and deposited balances confiscated. Following the rules is important for everyone.

KYC (Know Your Customer) is an identity verification process where you confirm your identity by submitting photos of your National ID card or passport. It ensures account security and must be completed before your first major withdrawal. The KYC process typically takes 24 hours to complete.

Yes, you can request to close your account at any time. Please withdraw any remaining balance before closing. Contact add7 support and they will guide you through the process.
Login & Security

Click the "Forgot Password?" link on the login page. Enter your registered phone number or email address and an OTP will be sent to you. Use that OTP to set a new password. The entire process takes 2–3 minutes.

Entering the wrong password repeatedly may temporarily lock your account. Wait a while or contact add7 support. The support team will help you recover your account quickly.

Go to Account Settings and find the 2FA option under the "Security" section. Verify your phone number and activate it. After that, you'll need to enter the OTP sent to your phone at every login — this makes your account much more secure.
Deposits & Payments

Log in and go to the "Deposit" option, select your preferred payment method — mobile banking or e-wallet — enter the amount, and complete the transaction. Your balance is usually updated within a few minutes.

Deposit limits may vary depending on the payment method. Generally, the minimum deposit starts at BDT 200. Check the deposit page or contact support for exact limits.

Deposits via mobile banking and e-wallets are typically credited to your account within 1–5 minutes. If there is a delay, please contact support with your transaction reference number.
Withdrawals & Payouts

Withdrawal requests are typically processed within 15 minutes to 24 hours. The process is faster when KYC verification is complete. Even during peak times, it usually doesn't take more than 48 hours.

The minimum withdrawal amount is generally BDT 500, though this may vary depending on the payment method. Check the withdrawal page for accurate details or ask support.

Reasons for withdrawal rejection may include: incomplete KYC, unmet bonus wagering requirements, or mismatched information. Contact support to find out the reason — they'll help identify and resolve the issue.
Bonuses & Promotions

After registering on add7, a 100% welcome bonus is automatically added on your first deposit. For example, if you deposit BDT 1000, you'll get BDT 1000 bonus — your total balance will be BDT 2000. It's important to read the bonus terms and conditions.

Wagering requirement is the number of times you must place bets before you can withdraw bonus money. For example, a 20x requirement means you need to place bets worth BDT 20,000 on a BDT 1000 bonus. Each bonus has separate terms.

Yes, higher-tier members of the add7 VIP program enjoy extra cashback, bigger bonuses, a dedicated account manager, and invitations to exclusive tournaments. Play more and climb the VIP levels faster.
Gaming & Platform

add7 offers: slot machines (300+ games), live casino (roulette, baccarat, blackjack), sports betting (including cricket and football), fishing games, and much more. New games are added every week.

Yes, add7 is fully mobile-friendly. You can play all games from any smartphone browser — no separate app download required for a complete gaming experience.

First, clear your browser cache and reload the page. Make sure your internet connection is stable. If the problem persists, contact add7 support with a screenshot — you'll get a quick solution.

add7's game servers automatically save sessions. Once your internet returns, log in and go back to the same game — your balance and game status will remain safe.
General & Support

You can contact the add7 support team via live chat — get help in Bengali 24 hours a day, 7 days a week. You can also reach us by email: [email protected].

Yes, add7 is a licensed online gaming platform. 256-bit SSL encryption, two-factor security, and transparent transaction processes are all in place. Thousands of Bangladeshi players use add7 safely every day.

Responsible gaming means playing within your limits. add7 provides various tools — such as deposit limits, self-exclusion, and gaming breaks — that help you build healthy gaming habits. For details, see the Responsible Gaming page.

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If you haven't found the answer to your question, our support team is always here for you.

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FAQ by Topic

Registration & Account 4
Login & Security 3
Deposits & Payments 3
Withdrawals & Payouts 3
Bonuses & Promotions 3
Gaming & Platform 4
General & Support 3

Please Note: No add7 representative will ever ask for your password or OTP. Stay alert.

About add7 Learn more

Add7 is one of Bangladesh's most trusted online gaming platforms. Thousands of Bangladeshi players enjoy their favorite games on add7 every day. Our FAQ page has been created to answer the common questions that new and existing members often ask.

From registration to withdrawal — every step on add7 is simple and transparent. Our FAQ presents all important information about registration, login, deposits, withdrawals, bonuses, and gaming in simple Bengali. If you don't find the answer to your question here, contact our 24/7 live chat support.

Joining add7 isn't just about playing games — it's a complete gaming experience. VIP program, regular tournaments, special bonuses, and fast payment systems — altogether, add7 is Bangladesh's best online gaming destination. Our FAQ is regularly updated so you always get the latest information.

If you don't find an answer in this FAQ, contact add7 support directly. Our team is ready to help in Bengali 24/7.

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